Play Responsibly at Casino&Friends
At Casino&Friends Casino, we believe that gaming should always remain an enjoyable form of entertainment rather than a source of stress or financial harm. As a licensed operator regulated by the Gambling Commission of Great Britain, we take our duty of care seriously, and we have built a range of tools and safeguards to help you stay in control whenever you play at our online casino. This page explains the measures we offer, how to use them, and where to find independent support if you feel your gambling habits are becoming a concern.
Our Commitment to Safer Gambling
We at Casino&Friends are committed to promoting a safe, transparent and fair gaming environment for every player who registers with us. From the moment you create a Casino&Friends login, we aim to give you full visibility and control over your account activity, deposits and time spent playing. Our approach to responsible gaming is built into every part of our platform, whether you access it through the Casino&Friends casino app or through your desktop browser.
We do not view responsible gaming as a separate feature bolted onto our services - it is central to how we operate. Our marketing, our bonus terms and our customer support are all designed with player protection in mind, and we regularly review our internal policies to make sure they reflect current best practice within the UK regulated gambling sector.
Tools We Provide to Help You Stay in Control
Our Casino&Friends platform gives you access to a number of practical tools that let you set your own boundaries around time and money spent gambling. We encourage every player to review these settings soon after they register, and to revisit them regularly as their circumstances change.
- We allow you to set daily, weekly or monthly deposit limits directly from your account settings
- We offer loss limits so you can cap the amount you are prepared to lose over a chosen period
- We provide wagering limits to restrict the total amount you stake across slots, live casino and table games
- We enable session time limits so you receive a reminder or are logged out after a set period of play
- We send reality checks at intervals you choose, showing your net win or loss and time spent in session
- We support temporary time-outs, allowing you to step away from your account for a defined period without closing it permanently
- We facilitate self-exclusion for periods of 6 months, 1 year or 5 years, during which we will close your account and prevent any further deposits or marketing contact
Any limit reduction you request takes effect immediately, while requests to increase a limit or shorten a self-exclusion period are subject to a cooling-off period, as required by our licence. This ensures that decisions made in a moment of frustration or excitement cannot be reversed impulsively.
Bonuses, Promotions and Responsible Play
We want any Casino&Friends bonus, Casino&Friends no deposit bonus offer, or set of Casino&Friends free spins to be enjoyed as a bit of extra value, never as an incentive to spend beyond your means. Our welcome offer, Daily Picks, tournaments and VIP Lounge rewards are all reviewed for compliance with responsible gambling standards, and every promotional email you receive from us includes the option to unsubscribe or adjust your marketing preferences at any time. For full details on our current offers, see our Casino&Friends Casino bonus page. If you are self-excluded or have requested a break from gambling, we will not send you any Casino&Friends casino bonus or Casino&Friends promo code communications during that period.
We also monitor account activity for patterns that may indicate irregular or harmful play, including unusually rapid deposit and withdrawal cycles, and we may reach out proactively if our team identifies signs of concern, even before a formal request for help has been made.
Independent Support Organisations
While we provide in-house tools, we also believe that independent, specialist support is invaluable. We encourage anyone affected by their own or someone else's gambling to reach out to the following organisations, all of which offer free and confidential advice:
- GamCare - national helpline and support services for anyone affected by gambling harm
- BeGambleAware - independent information, advice and treatment referral
- Gamblers Anonymous - peer support meetings across the UK
- GAMSTOP - the national online self-exclusion scheme
We also recommend software such as GamBan or Betblocker, which can block access to gambling websites and apps, including the Casino&Friends app, across all your devices.
How We Support You Directly
Our customer support team is available via LiveChat, email and phone, and every member of our team is trained to handle responsible gambling queries with sensitivity and without judgement. Whether you have questions about your Casino&Friends deposit history, need help adjusting a limit, want to discuss a Casino&Friends withdrawal, or simply want someone to talk to about your play, we are here to help. You can also contact our data protection officer regarding any account-related privacy concerns connected to responsible gambling tools.
We regularly update our safer gambling resources as regulations evolve, and we welcome feedback from players on how we can make our tools clearer and easier to use. Our goal at Casino&Friends is simple: we want every visit, whether to our slots, our live casino tables or our promotions page, to remain a positive and controlled experience.
Frequently Asked Questions
Who can register a Casino&Friends account?
We only accept players who are 18 years of age or older, and only from Great Britain, in line with our licence conditions. When you complete a Casino&Friends Casino registration, we carry out identity and age verification checks before you can deposit or withdraw funds. If we have any reason to suspect that an account has been opened by a minor, we will suspend the account immediately and take appropriate action, including reporting where required.
What is GAMSTOP and do you participate in it?
As a UK-facing operator, we participate fully in GAMSTOP, the national self-exclusion scheme that lets you restrict your access to all online gambling websites licensed in Great Britain, not just our own. We strongly recommend registering with GAMSTOP if you feel you need a break from gambling across multiple operators, and we will always honour a GAMSTOP exclusion by closing your Casino&Friends account and blocking future registrations linked to your details.
How do I know if my gambling has become a problem?
We understand that it can be difficult to recognise when gambling has stopped being fun and started to cause harm. We encourage you to ask yourself the following questions regularly:
- Do you spend more time or money gambling than you originally intended?
- Have you tried to cut back or stop but found it difficult?
- Do you chase losses by depositing more than you can afford?
- Has gambling affected your relationships, work or wellbeing?
- Do you feel anxious, guilty or irritable when you are not gambling?
If you answered yes to any of these questions, we encourage you to make use of the limit-setting tools described above, or to contact our support team, who can talk you through the options available on your account.
Content updated: September 22, 2026