Casino&Friends Privacy Policy

At Casino&Friends, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Casino&Friends Privacy Policy explains what information we collect when you visit our site, use our Casino&Friends casino app, or register for an account, and how we use, store, and protect that data. By using our services, you agree that we may process your information as described below.

Who We Are

Casino&Friends is owned and operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered office at 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex 1120, Malta. Deposit and withdrawal processing services are supplied by Skill On Net Limited (Registered No. 14264775), Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We hold a licence issued by the Gambling Commission of Great Britain, account number 39326, and we operate exclusively for players located in Great Britain.

Information We Collect

When you register at Casino&Friends or complete a Casino&Friends casino login, we collect various categories of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect identity information such as your full name, date of birth, and residential address when you register.
• We collect contact details including your email address and phone number for account verification and communication.
• We gather payment information when you make a deposit or request a withdrawal, including card details, PayPal, Paysafe, Apple Pay, or Visa/Mastercard data.
• We record gaming activity, including bets placed on our Casino&Friends slots, live casino tables, and other game types, to manage your account and apply our loyalty program.
• We collect technical information such as IP address, device type, browser, and log-in timestamps whenever you use our Casino&Friends app or desktop site.
• We may collect verification documents, such as proof of identity and proof of address, particularly for higher VIP Lounge levels or larger withdrawals.

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to operating our platform safely and lawfully.

• We use your data to verify your identity, age, and location, ensuring only eligible players from Great Britain can access our services.
• We process your information to manage deposits, withdrawals, and to apply any Casino&Friends bonus, Casino&Friends no deposit bonus, or promotional offer you claim.
• We use your gaming history to calculate loyalty points and manage your VIP Lounge tier, cashback, and personalised offers.
• We communicate with you regarding account updates, responsible gambling tools, and customer support requests submitted via LiveChat, email, or phone.
• We monitor account activity for fraud prevention, anti-money laundering compliance, and to detect irregular play affecting bonus eligibility.
• We may send you marketing communications about a new Casino&Friends promo code, Casino&Friends bonus code, or Casino&Friends free spins offer, where you have given consent, and you can opt out at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and Casino&Friends casino app to enhance your browsing experience, remember your preferences, and analyse site performance. Cookies also help us recognise returning players attempting a Casino&Friends login and streamline the registration process. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate our services.

• We share data with payment providers, including PayPal, Paysafe, Visa, Mastercard, and Apple Pay, to process your deposit or withdrawal requests.
• We share information with regulatory bodies, including the Gambling Commission of Great Britain, as required by law.
• We work with identity verification providers to confirm your age and address before processing withdrawals or granting VIP status.
• We may disclose data to law enforcement agencies where legally obligated to do so.
• We share limited data with game providers such as NetEnt, Play'n GO, Evolution, and Big Time Gaming solely to deliver gameplay and maintain fair play records.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial data from unauthorised access, loss, or misuse. All transactions processed through our deposit and withdrawal methods are handled using secure protocols. While we take extensive precautions, no online transmission is entirely risk-free, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations under the Gambling Commission of Great Britain. Typically, we retain account and transaction records for a minimum period required by UK gambling regulations, even after account closure, unless a longer retention period is legally mandated.

Your Rights

As a player registered with us, you have specific rights regarding your personal data under applicable UK data protection law.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct any inaccurate or incomplete data in your account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You can lodge a complaint with the relevant supervisory authority if you believe we have not handled your data appropriately.

International Data Transfers

As our payment processing is managed by Skill On Net Limited in the United Kingdom, and our Malta-based operator manages overall account services, your data may be transferred between these jurisdictions. We ensure appropriate safeguards are in place to protect your information whenever such transfers occur.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled according to our terms.

Changes to This Privacy Policy

We may update this Casino&Friends Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this policy, wish to exercise your data protection rights, or need assistance with your Casino&Friends register process, deposit, or withdrawal, please contact our support team at support@casinoandfriends.com. For data protection inquiries specifically, you can reach our Data Protection Officer at dpo@casinoandfriends.co.uk. Our LiveChat support is also available daily between 06:00 and 00:00 GMT.